Social Customer Service

Came across this top infographic below which focuses in on customer experience through Social.

9% of all social users engage with brands daily and half of us will engage several times a month with brands.

71% of us expect a response within 5 minutes and if we receive good customer service, 70% of us would return as a customer in future being 21% more likely to spend! Not only that, 71% would then recommend the brand to a friend.

If you're not engaging with your followers then do, the results are significant.


While we're on Social, Facebook announced that it now has 24 million users in the UK, 83% of which are using a smartphone to check Facebook daily.