Social Customer Service

Came across this top infographic below which focuses in on customer experience through Social.

9% of all social users engage with brands daily and half of us will engage several times a month with brands.

71% of us expect a response within 5 minutes and if we receive good customer service, 70% of us would return as a customer in future being 21% more likely to spend! Not only that, 71% would then recommend the brand to a friend.

If you're not engaging with your followers then do, the results are significant.


While we're on Social, Facebook announced that it now has 24 million users in the UK, 83% of which are using a smartphone to check Facebook daily.



1 comment:

professional assignment help writing service said...

yes these days social networking is becoming stronger day by day.We all get so much addicted of these social networking site that we cant even think to spend a single day without these sites.